Frequently Asked Questions
Frequently Asked Questions
1. What is the standard lead time on a Phoenix safe?
For items 30kgs and under, to UK mainland drop off only the lead time is next day
For items 31kg to 56kgs, to UK mainland Ground floor no steps the lead time is 1-3 working days. For an additional charge, next day delivery is available.
For items* over 56kgs , to UK mainland, ground floor, no steps the lead time is 3-7 working days.
*with exception of the Millennium Duplex DS4640 Series, Planet 60 Series and Cosmos Series.
2. What is the difference between a fire safe & a data safe?
Fire Safes and Data safes are built differently to protect their contents. This is because paper burns / combusts at 177°C , however data corrupts at just 52°C.
Magnetic media is sensitive, easily damaged and susceptible to low levels of heat or humidity. The manufacturers recommend maximum exposure to heat must not exceed 52°C or humidity level greater than 85%. As such, Fire safes are not suitable for protecting data due to the different temperatures at which paper and data are damaged.
Data safes are also designed to keep the inside of the safe below 85% humidity, preventing damage from moisture
3. What is the warranty period on a Phoenix safe?
All Phoenix Fire Safes also come with a Free lifetime ‘after the fire’ replacement warranty and a full two year materials and labour warranty
*A one year warranty only applies to the SS00721E, SS0722E, SS0723E and also the KC, KS, SB, CB and SC series.
A lifetime warranty applies to KS0001C and KS0002C. A 2 year back to base warranty for the SC0082C & SC0084C.
4. Do Phoenix remove old/unwanted safes?
We can provide quotations to remove and dispose of old/unwanted safes. We would require the following information in order to obtain a quote;
- Make or model of old/unwanted safe or dimensions and weight of old/unwanted safe.
- Postcode of site where safe currently located.
- Any access restrictions on site i.e. Does the safe need to be removed via stairs, lift, steps etc etc.
5. How would I purchase a Phoenix safe if you don’t sell direct?
Please see the list of local dealers and Internet resellers in the Stockists section of our website.
6. How is the fire rating of a safe determined?
Fire Test Standards – The fire test standards below require that the critical maximum temperature of the following media cannot be exceeded (a) Paper Records – 175˚C (b) Digital Media – 120˚C (c) Computer Data – 52˚C.
TEST SPECIFICATIONS
NT FIRE 017-60 Paper – Requires safe to be heated to 945°c for 1 hour. The maximum temperature inside the cabinet shall not exceed 175°c.
NT FIRE 017-90 Paper – Requires safe to be heated to 1050°c for 90 minutes. The maximum temperature inside the cabinet shall not exceed 175°c.
NT FIRE 017-120 Dis – Requires safe to be heated to 1090°c for 2 hours. The maximum temperature inside the cabinet shall not exceed 52°c.
NT FIRE 017-120 Paper – Requires safe to be heated to 1090°c for 2 hours. The maximum temperature inside the cabinet shall not exceed 175°c.
EN1047-120 Dis – Requires safes to be heated to over 1100˚C for 2 Hours. Internal temperatures shall not exceed 52˚C.
EN1143-1 – The European norm for resistance to burglary attack with various resistance grade up to Grade 10.
EN14450-S1 – The European norm for resistance to burglary attack Grade S1.
EN14450-S2– The European norm for resistance to burglary attack Grade S2.
LPS 30P, LPS 60P – EN 15659 – Light Fire Resistance where the internal Temperature will not exceed 175˚C.
KS G 4500-180 – Requires safe to be heated to over 1122°c for 3 hours. Internal temperature must not rise above 177°c.
GB16810-1997 – Requires the safe to be heated to 945˚C for 1 hour. The Maximum temperature inside the cabinet shall not exceed 175˚C.
MTS DIP 120-60DM (Grade B) – Digital Media fire protection where The internal temperature will not exceed 120˚C.
7. How is the cash rating of a safe determined?
The cash rating of a safe is determined using factors such as door and wall thickness, the quality of the lock and the standard of construction.
High security graded safes are built to the construction standard required by their grade. The higher the grade, the higher the cash rating will be.
Cash Ratings are approximate and may vary due to location and area conditions. Please check with your underwriter.
8. Can the safes be base fixed?
Not all Phoenix Safes can be base fixed. This is because on some models this could compromise the fire protection.
9. What happens if I forget or lose my combination numbers?
We hold combination numbers and some master codes, which when provided with specific security information we can supply to engineers / end users. Please call our Technical Department on 0151 944 6447 if you require help with this. A proof of purchase will be required.
10. What would happen to my safe in the event of a fire?
In the event of a fire your Phoenix Fire /Data protection safe will protect the contents for the duration in minutes that the model has been tested to. Once the site is declared safe to enter we would arrange for an engineer to come and open the safe and you would receive a new Phoenix Fire /Data protection safe free of charge.
11. Can I order replacement keys/locks for my product?
We can supply replacement keys for most Phoenix models. This is with the exception of the Graded High Security safes, cash boxes, key boxes, key safes, Strong Boxes and Transportable Fire Chests.
We require proof of purchase in the form of a copy invoice, delivery note or details of your registered guarantee as well as the key number.
