“Hi, please pass this to the MD and Head of customer service
Just a quick note to say that I experienced a problem with my new safe this morning so I phoned and spoke to Alison. She provided an exceptional level of customer service and I cannot speak highly enough of her. She is a real credit to your company.
Please let her know that the quality of her customer facing skills has not gone unnoticed.
“Thank you for your help Alison. I’ve sent off the email to the info email address
I just wanted to say thank you – it’s astonishing how bad some customer service can be but even at quarter to five you were cheerful, helpful and emailed me so fast! Brilliant work.
“Thanks Peter. All sorted.
What an after sales service! 10 out of 10. Rest assured you've a life long supporter. Next safe is going to be a digital Phoenix super duper.
You definitely deserve one of our 'Star of the Week' stickers! You've really helped us out and I can't thank you enough!
Once again, thank you!
Zoe - Manor Infant School
“Thank you very much for your help with my safe. The new one arrived yesterday and is now in situ.
I am extremely pleased with the service that you offered. It is such a pleasant change to have such brilliant service.
Thank you again.”
“I don't know how you have done it but what a fantastic company you have. I recently had occasion to speak with your support department, specifically "Allison Hughes". I'm 60 and I have spoken with many a support or so called customer care department but none as fantastic as Allison at Phoenix. She was pleasant helpful but most of all she was wanting to help me. Not just sign post me to a web site or some other help file. A real human to do a real job and excelling at it. Whatever you have done to create a team like this please bottle it and send me a pint :)
I'll only ever by Phoenix safes from now on and I'll make sure that I tell my friends. Please feel free to use this testimonial anywhere you want.”
Mike Catignani - Solutions Developed
“The delivery team were polite, swift and efficient. They were very clear in their instructions on how to use the safe and gave a demonstration along with a warning about where the reset button is. Very happy with the service.”
“After several failed attempts at delivery and collection by a competitor of yours, it was refreshing to deal with a company who knew what they were doing. Thank you!”
“My wife incurred a problem with our safe this morning which she found very stressful. I was not sure what to do so I took the details from the safe and contacted your business in Liverpool. I rang the number and pressed option 3 and spoke to a lady called Alison.
I have to say the way Alison spoke to me and how she explained how she could help was first class. My wife called her back and followed her instructions and to cut a long story short Alison helped to solve the problem and we now have a safe we can open and close.
Many people are too quick to criticise so I think it only right that when someone excels in what they do then we should tell them so. I cannot thank Alison enough for the professional and kind way she handled our calls and the way she helped us.
Please can you pass on our thanks to her.”
“I really want to thank you for the quality of service you have provided, it would be a great world if everybody was as helpful as yourselves, I would 100% recommend Phoenix Safes to everyone for both the quality of the safe and the after sales service.”