Read our customer testimonials, describing how they find our safes and security products.
Darren – J&D Locks & Maintenance
Hello Peter. Pin has arrived. Can I just say the customer service at Phoenix is absolutely outstanding. Extremely rare these days to get a company that is so helpful and polite. All the best.
Thank you kindly for this information.
As you describe, my wife was able to open the safe without us having to have the safe opened by a locksmith or other brute force!
I am extremely grateful to you for your very attentive help and that of your manager. The position we found ourselves in caused us great anxiety. Your safe has never caused me any problem (only that of my own doing) and that you have provided technical support for a purchase made over 15 years ago speaks volumes about your company. I could not be more pleased that I invested in one of your products.
Many many thanks,
Perfect service. On time, friendly and polite, helpful and efficient. Cannot really ask for more.
Brian Monaghan – CEO Fylde Community Care Ltd
Thank you for the replacement, I would also like to thank you for your outstanding customer service I deal with many businesses and very few have your prompt and Curtis customer service. Wishing everyone at Phoenixsafe a very merry Christmas and a prosperous New Year.
Hi, please pass this to the MD and Head of customer service
Just a quick note to say that I experienced a problem with my new safe this morning so I phoned and spoke to Alison. She provided an exceptional level of customer service and I cannot speak highly enough of her. She is a real credit to your company.
Please let her know that the quality of her customer facing skills has not gone unnoticed.
Thank you for your help Alison. I’ve sent off the email to the info email address
I just wanted to say thank you – it’s astonishing how bad some customer service can be but even at quarter to five you were cheerful, helpful and emailed me so fast! Brilliant work.
Thanks Peter. All sorted.
What an after sales service! 10 out of 10. Rest assured you’ve a life long supporter. Next safe is going to be a digital Phoenix super duper.
Zoe – Manor Infant School
You definitely deserve one of our ‘Star of the Week’ stickers! You’ve really helped us out and I can’t thank you enough!
Once again, thank you!
Thank you very much for your help with my safe. The new one arrived yesterday and is now in situ.
I am extremely pleased with the service that you offered. It is such a pleasant change to have such brilliant service.
Thank you again.
Mike Catignani – Solutions Developed
I don’t know how you have done it but what a fantastic company you have. I recently had occasion to speak with your support department, specifically “Allison Hughes”. I’m 60 and I have spoken with many a support or so called customer care department but none as fantastic as Allison at Phoenix. She was pleasant helpful but most of all she was wanting to help me. Not just sign post me to a web site or some other help file. A real human to do a real job and excelling at it. Whatever you have done to create a team like this please bottle it and send me a pint 🙂
I’ll only ever by Phoenix safes from now on and I’ll make sure that I tell my friends. Please feel free to use this testimonial anywhere you want.