Privacy Policy - Phoenix Safe

Privacy Policy

Important Information

This Privacy Notice aims to give you information on how we collect and process your personal data using this website.

This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this Privacy Notice together with any other Privacy Notice or Fair Processing Notice we may provide on
specific occasions when we are collecting or processing personal data about you so that you are truly aware of how and why we are
using your data. This Privacy Notice supplements the other notices and is not intended to override them.

Who We Are

Phoenix Safe Company Limited is a company registered in England (company number 8698080) with a registered office at Apex
House, 1 Orrell Mount, Liverpool, L20 6NS.

When you use our services, you’ll share some information with us. We want to be upfront about the information we collect, how we use
it, who we share it with and the choices we give you to control, access and update your information. For the purposes of data protection
legislation, we are the data controller of your personal data. We are registered with the Information Commissioners Office in the UK
with registration number ZA090002.

Please read this privacy policy carefully in conjunction with our Cookie Policy

The Personal Information We Collect and Use

Information collected by us

If you have registered your guarantee with us, we will have your email address, telephone number, postal address.

In addition, our servers, logs, and other technologies automatically collect certain information (see below) to help us administer, protect,
and improve our services; analyse usage; and improve users’ experience. We share personal information with others only as described
in this policy, or when we believe that the law permits or requires it.

How we use your personal information

We use your information in several different ways. The table below set this out in detail, showing what we do, and why we do it.


Category of personal data Purpose for processing Legal basis under the GDPR
Name and contact details Deliver your purchase to you Performance of a contract
Send you service messages by email or text, such as order updates Performance of a contract
Send you information by email or post about our new products or services Consent
Fraud prevention and detection Legal obligation
Showing you Phoenix adverts as you browse the web Consent
Payment information (we don’t store this information) Take payment and give refunds Performance of a contract
Fraud prevention and detection Legal obligation
Contact history with Phoenix e.g. over the phone, email or on social media Provide customer service and support Performance of a contract
Train our staff Legitimate interests
Information about your phone or laptop, and how you use our website and app Improve our website and set default options for you (such as language and currency) Legitimate interests
Fraud prevention and detection Legal obligation

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Control Over Your Information

Under the General Data Protection Regulation, you have several important rights available to you for free. In summary, those include
rights to:

  • be informed about how your personal information is being used (hopefully this privacy policy explains it all)
  • Access the personal information we hold about you
  • Request that we transfer elements of your data to another service provider
  • Request us to correct any mistakes in your information which we hold
  • Request the erasure of personal information concerning you in certain situations
  • Receive the personal information concerning you which you have provided to us, in a structured format
  • Stop any direct marketing
  • Object to processing of your personal data

For further information on each of these rights, including the circumstances in which they apply, see the Guidance from the UK
Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.

If you would like to exercise any of these rights, please:

  • email, call or write to us at Privacy, Phoenix Safe Company, Apex House, 1 Orrell Mount, Liverpool, L20 6NS or email, phone +44 (0)151 944 6444
  • let us have enough information to identify you;
  • let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill);
  • let us know the information to which your request relates

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is
particularly complex or you have made many requests. In this case, we will notify you and keep you updated.

Keeping Your Personal Information Secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an
unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those
processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a
suspected data security breach where we are legally required to do so.

How to Complain

We hope that we can resolve any query or concern you raise about our use of your information. If you are not happy with how Phoenix
Safe Company manages your personal data, you have the right to lodge a complaint with a supervisory authority. The supervisory
authority in the UK is the Information Commissioner who may be contacted at

Changes to This Privacy Notice

This privacy notice was published on 16/05/2018 and last updated on 22/03/2019. Any changes we make to this notice will be posted
on this page.

How to Contact Us

If you wish to contact us please send an email to write to Privacy, Apex House, 1 Orrell Mount, Liverpool, L20
6NS or call +44 (0)151 944 6444.

Phoenix Safe Company, where peace of mind is guaranteed
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