I just wanted to email you regarding the excellent service I have received from Jessica Donnelly regarding an issue I had with one of our wallsafes. I emailed yourselves yesterday afternoon as the batteries in the safe had finally died (after being inside the safe and working for 8 years, which is very impressive in itself!) and I had keys locked inside it which I needed to access but no key to manually unlock it.
Jessica came back to me almost immediately with a solution which I tried and it worked; she is an absolute star!
And it’s wonderful in these difficult times to see an organisation continuing to provide a first-class service and not using COVID-19 as an excuse.
With my very best wishes”
“Thank you to Phoenix Safes. Their recent customer service provided to me has been exemplary in providing spare parts and advice. Rachel was fantastic. Thanks to all at Phoenix safes!”
“Hello Rebecca and Phoenix Safe: thank you so very much for your quick and kind response to my agony over having lost access to the wonderful safe I have had for so many years. And ALL OF YOUR SUGGESTIONS WORKED!!! and I have my safe back in action! We found the key and the former code worked just fine....so we will not need a locksmith.
Your kindness during these troubled times is so appreciated and shows us that good things can still happen coming from good people all over the world. We wish you and all those you are connected to a safe future....stay well and thank you again for being so helpful.”
Judith Holland in California
“Please pass on my thanks once again to the guys. They were so helpful, friendly, professional and courteous! Couldn't of asked for better! ”
“Hello Peter. Pin has arrived. Can I just say the customer service at Phoenix is absolutely outstanding. Extremely rare these days to get a company that is so helpful and polite. All the best.”
Darren - J&D Locks & Maintenance
Thank you kindly for this information.
As you describe, my wife was able to open the safe without us having to have the safe opened by a locksmith or other brute force!
I am extremely grateful to you for your very attentive help and that of your manager. The position we found ourselves in caused us great anxiety. Your safe has never caused me any problem (only that of my own doing) and that you have provided technical support for a purchase made over 15 years ago speaks volumes about your company. I could not be more pleased that I invested in one of your products.
Many many thanks,
“Perfect service. On time, friendly and polite, helpful and efficient. Cannot really ask for more.”
Thank you for the replacement, I would also like to thank you for your outstanding customer service I deal with many businesses and very few have your prompt and Curtis customer service. Wishing everyone at Phoenixsafe a very merry Christmas and a prosperous New Year.”
Brian Monaghan - CEO Fylde Community Care Ltd
“Hi, please pass this to the MD and Head of customer service
Just a quick note to say that I experienced a problem with my new safe this morning so I phoned and spoke to Alison. She provided an exceptional level of customer service and I cannot speak highly enough of her. She is a real credit to your company.
Please let her know that the quality of her customer facing skills has not gone unnoticed.
“Thank you for your help Alison. I’ve sent off the email to the info email address
I just wanted to say thank you – it’s astonishing how bad some customer service can be but even at quarter to five you were cheerful, helpful and emailed me so fast! Brilliant work.