My wife incurred a problem with our safe this morning which she found very stressful. I was not sure what to do so I took the details from the safe and contacted your business in Liverpool. I rang the number and pressed option 3 and spoke to a lady called Alison.
I have to say the way Alison spoke to me and how she explained how she could help was first class. My wife called her back and followed her instructions and to cut a long story short Alison helped to solve the problem and we now have a safe we can open and close.
Many people are too quick to criticise so I think it only right that when someone excels in what they do then we should tell them so. I cannot thank Alison enough for the professional and kind way she handled our calls and the way she helped us.
Please can you pass on our thanks to her.