Mike Prouten

Hi Rebecca

I just wanted to email you regarding the excellent service I have received from Jessica Donnelly regarding an issue I had with one of our wallsafes. I emailed yourselves yesterday afternoon as the batteries in the safe had finally died (after being inside the safe and working for 8 years, which is very impressive in itself!) and I had keys locked inside it which I needed to access but no key to manually unlock it.

Jessica came back to me almost immediately with a solution which I tried and it worked; she is an absolute star!

And it’s wonderful in these difficult times to see an organisation continuing to provide a first-class service and not using COVID-19 as an excuse.

With my very best wishes

Phoenix Safe Company, where peace of mind is guaranteed
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