I just wanted to email you regarding the excellent service I have received from Jessica Donnelly regarding an issue I had with one of our wallsafes. I emailed yourselves yesterday afternoon as the batteries in the safe had finally died (after being inside the safe and working for 8 years, which is very impressive in itself!) and I had keys locked inside it which I needed to access but no key to manually unlock it.
Jessica came back to me almost immediately with a solution which I tried and it worked; she is an absolute star!
And it’s wonderful in these difficult times to see an organisation continuing to provide a first-class service and not using COVID-19 as an excuse.
With my very best wishes