Thank you kindly for this information.
As you describe, my wife was able to open the safe without us having to have the safe opened by a locksmith or other brute force!
I am extremely grateful to you for your very attentive help and that of your manager. The position we found ourselves in caused us great anxiety. Your safe has never caused me any problem (only that of my own doing) and that you have provided technical support for a purchase made over 15 years ago speaks volumes about your company. I could not be more pleased that I invested in one of your products.
Many many thanks,